Twice I have made withdraws without actually getting to my external wallet. One was on bitcoin 3 weeks ago and today, 10/06/2019, made an ethereum withdrawal without entering my external wallet.
This was the information i saw after i made the withdraw
Transaction Success - The transaction to an outside wallet was successful. Your transaction hash is Error: authentication needed: password or unlock at web3.js:3143:20 at web3.js:6347:15 at web3.js:5081:36 at :1:1
Admin, please look into this issues, one cannot be losing coins in the course of withdrawing.