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I have no problem withdrawing Bitcoin coins or Etherium, but my Doge never appeared and my Monero is lost after days of any withdrawal being allwed. Is this a common problem and can you exchange your coins for others in house?

I have no problem withdrawing Bitcoin coins or Etherium, but my Doge never appeared and my Monero is lost after days of any withdrawal being allwed. Is this a common problem and can you exchange your coins for others in house?
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